Frequently Asked Questions

How can we help you?


How much is shipping ?

Delivery is free on our entire site at the moment!

Do I need to be present to receive my package?

No, no need!

Your postman is responsible for sending your package directly to your mailbox.

If you choose Colissimo or Chronopost as your delivery method, it is preferable to be present.

What is the delivery delay ?

As soon as your order is shipped, allow 1 to 5 days for delivery to France. For abroad, the delay can be up to 10 days depending on your country.

I only received part of my order..

Don't panic!

We have 2 manufacturing workshops and preparation of your orders. It is sometimes necessary to make two different shipments, at no additional cost. :)

How to track my order ?

If you have opted for tracked delivery, you will receive an email as soon as your order is shipped to track the delivery of your order.

My command

How can I leave a review?

Following your order, you will receive an email asking you to leave your opinion.

Otherwise, you can do so by going to the page of the product you have purchased, and leave your opinion. at the bottom.

This allows us to have 100% authentic reviews.

Remember to enter the same email address as when placing your order!

How to make a return?

You benefit from the 14-day right of withdrawal for the products concerned.

To return them to us, simply read the instructions in your confirmation email, and slide into your parcel the return slip in order to be reimbursed.

What payment methods are offered?

We accept payments by credit card and PayPal.

How can I cancel or modify my order?

If your order has not yet been shipped, you can modify it within 30 minutes after its validation.

To do this, contact us directly via our social networks for fast service.

How can I use a discount code or voucher?

After validating your basket, you will go to the payment stage where a field allows you to add your promotional code or voucher.

Please note, reduction codes are not not cumulative.

If a promotion is in progress, the most advantageous operation for you will be selected by our system :)

Our phone cases

What material are your cases made of?

Our cases are made of silicone! They are printed in ULTRA HD. We are the only ones to benefit from such printing quality for Made in France products.

Where are your products made?

The majority of our products are made in France! This is particularly the case for our phone cases and grips. We manufacture them in 2 different workshops in France.

Are the cases guaranteed?

Yes, you benefit from the 2-year legal guarantee, from your date of purchase.

Can we add emojis/smileys to personalized products?

Yes of course!

Attention: they will be adapted according to our system. They may therefore be slightly different from those requested.

What types of phones are compatible with your cases?

La Coquerie cases are compatible with models from the Apple, Samsung, Oppo, Huawei, Sony, Xiaomi, OnePlus Google and even LG brands.

Are the covers easy to install and remove?

In just 2 movements, you can change your phone case!

It's ultra-fast, and accessible to everyone.

Do the cases protect against scratches and impacts?


We tested them in several more or less rare everyday situations,they passed all of our tests.

Do the cases have cutouts for ports and buttons?

Of course!

All La Coquerie phone cases are adapted to the available models. Whether for the dimensions, as for the spaces dedicated to the buttons, and the location of the charger.

Do the cases have a grip for better grip?

Yes (except transparent)

We add a gripped edge to La Coquerie cases to provide better grip and flawless grip to prevent falls.

Another question ?

Our customer service will be happy to respond to you as soon as possible!